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Agendialer

Extensive system to coordinate the activities of field staff
Technologies

.Net
Android
ASP.NET MVC
Bootstrap
Firebase
iOS
Kotlin
postgreSQL
SignAL r
SQL Server
VueJs

supported platforms

 

Scope of work

Designing the system core (architecture) and API in a way that allows for further development in many directions, taking into account the specificity of the industry and the concept of the contracting authority's business model.

Creating an application in the form of a CMS for the main administrator, who can dynamically adjust a certain functional and visual range without the need for assistance of a programmer. This is a functionality that significantly reduces the costs of distribution and implementation of applications for end customers.

Implementation of extended functionalities, which have influenced the level of attractiveness of the solution and have become part of the idea of a wide ICT platform provided by the company commissioning us.


Agendialer is a cloud-based platform for small and large companies. It is a tool that combines the functionalities of a telephone customer service system, a CRM system and functionalities that improve the flow of information within the company. The effect of this for companies using the software is to optimize the process of customer service and increase the efficiency of mobile employees.

Solutions

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Challenges
  • Building a complex backend model that meets the requirements of the customer
  • Need for a solution with the greatest possible degree of customization under the final customer
  • Creating an extensive platform in a limited time
  • Need for integration into the external IVR system
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Solutions
  • Working with the Agile methodology in order to be flexible in dealing with changing requirements from the ordering party
  • Development of a mobile application for the Android platform and implementation in the google play store
  • Development of a web application for mobile workforce managers
  • Developing a web application to manage the entire platform
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Benefits
  • Innovative solution to meet the needs of companies employing mobile workers
  • Coordination and control of field staff through extended service functionalities
  • Significant improvement in the efficiency of mobile employees using the application while performing their daily tasks
  • Optimization of the service process thanks to analysis of data available in the application

Project in numbers

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0
hours of work
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used technologies
1
0
involved people
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thousand of code lines

Customer opinions

Kamil Chelstowski
Board Member, Synnetra
IT solve is a team of passionate people specializing in .Net. They helped me out with the .Net project from beginning to the end (design, front-end development, back-end, business logic).
Emil Żak
CEO / Co-Founder at Ecologic.io
I found it-solve team as passionate, trustworthy coworkers. I can reccomend them as reliable and experienced partners for any project!
Maciej Kowalczyk
Managing Director, Risk and Analysis at Turbine Analytics S.A.
We cooperated with it-solve in a time& material mode. We were provided a skillful programmer according to our needs to remotely join our team which helped to immediately boost our developing powers without any delays associated with direct recruitment of programmers on a in-house basis.
Bartosz Dowojna
Development Specialist, Sweco
The choice of IT-Solve turned out to be the best decision. A very competent and flexible team that tries to fully understand not only the client's needs but also the broader context before implementation. Their full support as well as valuable comments included completed the project within the set deadline and the assumed budget. I can recommend IT-Solve as a reliable and committed partner.
Jakub Wójtowicz
Account Manager at Brand Backup
We are very pleased with the cooperation with IT-Solve. The product fully met our expectations. Deprived of any defects, exactly as we expected. Cooperation at a very high level, expressively, in constant contact. Certainly in the future we will re-establish cooperation with IT-Solve
Marcin Ludyga
CEO
As a title says - absolutely rock solid cooperation. Thanks to them my client own great and very innovative software. Their unique understanding of customer experience and business psychology is outstanding. 
Rafał Krakowski
Execution Director
IT-SOLVE is a reliable partner that takes a professional approach to complex projects. They can listen to the client and translate it into real effects of their work.
Marcin Starczewski
Deputy Head of IT Programming Unit
We recommend IT-SOLVE as a reliable and professional company. IT-SOLVE has proved to be a very reliable partner. While conducting the work, the whole IT-SOLVE team shows great commitment and high technical qualifications.
Artur Ochman
Board Member, Gamuza sp. z o.o.
IT-SOLVE specialists show great commitment, experience and professionalism. They have very broad technical knowledge in the area of design and implementation of business processes. It-solve is a very solid and reliable technological partner.
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Wiktor Sobczyk
Co- Founder, Key Account Manager
Damian Sitek
Co-Founder, Developer