Designing the system core (architecture) and API in a way that allows for further development in many directions, taking into account the specificity of the industry and the concept of the contracting authority's business model.
Creating an application in the form of a CMS for the main administrator, who can dynamically adjust a certain functional and visual range without the need for assistance of a programmer. This is a functionality that significantly reduces the costs of distribution and implementation of applications for end customers.
Implementation of extended functionalities, which have influenced the level of attractiveness of the solution and have become part of the idea of a wide ICT platform provided by the company commissioning us.
Agendialer is a cloud-based platform for small and large companies. It is a tool that combines the functionalities of a telephone customer service system, a CRM system and functionalities that improve the flow of information within the company. The effect of this for companies using the software is to optimize the process of customer service and increase the efficiency of mobile employees.
- Building a complex backend model that meets the requirements of the customer
- Need for a solution with the greatest possible degree of customization under the final customer
- Creating an extensive platform in a limited time
- Need for integration into the external IVR system
- Working with the Agile methodology in order to be flexible in dealing with changing requirements from the ordering party
- Development of a mobile application for the Android platform and implementation in the google play store
- Development of a web application for mobile workforce managers
- Developing a web application to manage the entire platform
- Innovative solution to meet the needs of companies employing mobile workers
- Coordination and control of field staff through extended service functionalities
- Significant improvement in the efficiency of mobile employees using the application while performing their daily tasks
- Optimization of the service process thanks to analysis of data available in the application